Setting Up Webchat

Prerequisites

Active VersanaCX account. Owner or admin access. Access to your website's HTML (to add the widget script).

Step 1: Enable Webchat

Go to Dashboard → Settings → Webchat. Toggle webchat to enabled.

Your workspace's public key will be displayed — you'll need this for the widget installation.

Step 2: Choose an Availability Mode

VersanaCX™ supports three availability modes for webchat:

• Always Available — the widget is online 24/7.
• Business Hours — the widget follows a schedule you define, based on your timezone.
• Offline — the widget is hidden or shows an offline message.

You can change the availability mode at any time from the Webchat settings page.

Step 3: Install the Widget

Add the following script tag to your website, just before the closing body tag. Replace YOUR_PUBLIC_KEY with your actual public key from the Webchat settings page.

The widget will appear in the bottom-right corner of your site by default.

Step 4: Verify Your Installation

1. Visit your website in a browser.
2. Confirm the chat widget appears.
3. Send a test message.
4. Check your VersanaCX Inbox — the message should appear within a few seconds.

Troubleshooting

• "The widget doesn't appear." — Confirm the script tag is placed correctly and the public key matches your workspace. Clear your browser cache and reload.
• "Messages aren't arriving in my Inbox." — Verify webchat is enabled in settings. Check that the public key is correct.
• "The widget shows as offline." — Check your availability mode. If set to Business Hours, confirm the current time falls within your configured schedule.