Automate customer support — without losing control
Let AI handle conversations — with human review when it matters.
No credit card required • Stay in control at all times
✦ Used by modern support teams to handle growing volume without increasing headcount
It follows a governed spectrum of four distinct levels: Assist (AI drafts, humans send), Shadow (AI verifies silently), Automate (rules-based resolution), and Autonomous (full AI resolution with fallback). Each level requires verifiable evidence before promotion, with shadow mode acting as the critical evidentiary gate that prevents unsafe automation from reaching customers.
Manual support doesn't scale
Growing volume
Support requests grow faster than your team can handle
Repetitive queries
The same questions consume most of your agents' time
Rising costs
Scaling by hiring more agents isn't sustainable
Your intelligent automation layer
AI resolves common queries automatically
Escalates complex cases to your team
Maintains consistent and accurate responses
You stay in control
Review AI actions before they are sent (shadow mode)
Set rules for what AI can and cannot do
Override or intervene at any time
Real-world automation
Order status
Customer asks: "Where is my package?"
AI action: Retrieves live tracking data.
Result: Handled instantly with tracking details.
Refund requests
Customer asks: "Can I return this?"
AI action: Evaluates against return policy.
Result: Processed based on policies.
FAQs
Customer asks: "Do you ship to Canada?"
AI action: Checks knowledge base.
Result: Answered automatically without agent involvement.
How it works
Customer sends message
Inquiry arrives in your inbox
AI evaluates intent and context
Reads policies, rules, and history
AI responds or escalates to your team
Resolves query or passes to human agent
Why teams scale with Automation
Handle more conversations without hiring
Reduce response times dramatically
Lower support costs
Scale support effortlessly
The path to autonomous support
See how teams succeed with Automation
60% of queries automated
60% automatedTeams handled repetitive queries manually
Using safe automation for low-risk conversations
Frequently asked questions
Upgrade path
Start with Copilot, scale with Automation
Not ready to fully automate? Begin with AI-assisted replies to speed up your agents and build confidence in the system.
Start automating your support today
Works with your current workflow • No setup required
Start small. Enable automation for specific cases first — and expand when you're ready.