Make Every Support Conversation Revenue-Aware
Adopt support that prioritizes by business impact, governs AI autonomy, and protects customer relationships — automatically.
Most teams choose Growth — governed AI with revenue-aware prioritization
No setup fees • No long-term contracts • Upgrade anytime
Built for fast-growing teams worldwide
(Solo)
(Starter)
(Growth)
(Scale)
Most teams go: Starter → Growth as they scale
Built for fast-growing Shopify brands worldwide
Starter
For teams adding intelligence to their operations
Intelligent support operations
Operational Intelligence
AI surfaces intent, context, and reply suggestions — your team stays in control
Operational Foundation
- Everything in Solo
- Webchat support
- Unlimited team members (3 active at a time)
Operational Intelligence
- 3,000 AI credits/mo
- AI reply suggestions
- Up to 3 playbooks
Intelligence surfaces intent and reply suggestions — reducing investigation time.
Growth
For teams governing AI-assisted operations
Governed AI operations — human oversight, trust architecture, revenue awareness
Shadow Mode + Revenue-Aware Prioritization
Governed autonomy earned through measurable reliability. Conversations prioritized by business impact, not arrival order.
Operational Foundation
- Everything in Starter
- WhatsApp, Instagram, Facebook
- Unlimited team members (10 active at a time)
Progressive Automation
- 10,000 AI credits/mo
- 1 AI agent
- Shadow Mode — trust earned through observed accuracy
- Up to 20 automated workflows
- Revenue-aware prioritization by business impact
- Refunds & order updates from support
Governed AI with trust verification, revenue-aware prioritization, and human-reviewed automation.
Scale
For teams running autonomous, governed operations
Autonomous customer operations with full governance
Autonomous Operations with Full Governance
AI resolves conversations end-to-end through governed trust progression — with audit trails, guardrails, and human escalation.
Operational Foundation
- Everything in Growth
- Priority support
- Unlimited team members (25 active at a time)
Progressive Automation
- 30,000 AI credits/mo
- 3 AI agents
- Autonomous resolution with governed trust progression
- Full governance controls and audit trail
- Unlimited playbooks
- Automated Shopify actions
Autonomous operations through governed trust progression — with audit trails and escalation.
Upgrade anytime. No long-term contracts.
Read our Refund PolicyJust getting started?
Use Solo to test VersanaCX — including 2 free AI replies — before scaling with Starter or Growth.
Start with SoloAs support operations scale, governance and visibility become requirements — not optional controls.
Enterprise: Institutional Governance
As support operations scale, governance and visibility become requirements — not optional controls.
For organizations that require deployment governance, institutional control, and dedicated support.
Governance Depth
Custom confidence thresholds, approval workflows, multi-tier escalation, and organization-wide automation policies.
Oversight & Calibration
Advanced audit retention, decision transparency, trust verification, and cross-team governance controls.
Deployment Control
Custom integrations, dedicated support, SLA-backed response commitments, and organizational hierarchy.
Compare all features
See what's included in each plan
Showing 19 key differences
| Features | SoloTry AI with 2 free replies | Starter | GrowthMost popular | Scale |
|---|---|---|---|---|
Operational Foundation | ||||
Email operations | ||||
Live chat operations | ||||
Multi-channel operations (WhatsApp, FB, IG) | — | Add-on | ||
Collaborative support operations | 1 seat | Up to 3 | Up to 10 | Unlimited |
Unlimited operational volume | ||||
Team structure & departments | — | |||
Operational IntelligenceCore Differentiator | ||||
Monthly intelligence capacity | — | 5,000 credits | 20,000 credits | 50,000 credits |
Intent detection & signal extraction | — | |||
Revenue risk scoring | — | — | ||
Commerce context (Shopify) | — | |||
Intelligent reply assistance | — | |||
Prioritize high-value customers | — | — | ||
Conversion tracking | — | — | ||
Trust & GovernanceCore Differentiator | ||||
Shadow Mode (trust architecture) | — | — | ||
Governed reply review | — | — | ||
Guardrails & confidence thresholds | — | — | ||
Governance controls & audit trail | — | — | Basic | Full |
Approval workflows | — | — | — | |
Progressive Automation | ||||
Governed operational workflows | — | — | ||
Autonomous resolution (trust-governed) | — | — | — | |
Commerce actions from support | — | — | ||
Governed commerce automation | — | — | — | |
| Most teams choose Growth for automation + AI | ||||
| Get Started | Get Started | Get Started | Get Started | |
Enterprise plans extend Scale with institutional governance, custom SLAs, and dedicated support. Contact Sales →
VersanaCX transforms support into governed infrastructure
- Intelligence surfaces actionable business signals
- Revenue-aware prioritization by business impact
- Governed automation through trust progression
*Illustrative example based on typical use cases
Built for revenue-aware customer support
Intelligence detects business signals, revenue-aware prioritization acts on them, and governed automation protects customer relationships.
Detect churn risk and high-value conversations
Estimate revenue at risk per conversation
Prioritize support based on financial impact
Traditional tools vs VersanaCX
Comparisons are based on typical use cases.