Identify high-value customers, prevent churn, and prioritize what drives revenue — automatically.
Most teams choose Growth — automate support and respond faster
No setup fees • No long-term contracts • Upgrade anytime
Built for fast-growing Shopify teams worldwide
Most teams go: Starter → Growth as they scale
Built for fast-growing Shopify brands worldwide
For teams adding AI to their support
AI-assisted customer support
Respond faster with AI suggestions trained on your knowledge base
Best for growing support teams using AI
Let AI handle repetitive work — respond faster and focus on what matters
AI writes reply drafts for your team to review before sending — safe, transparent, and fast
For high-volume, growing teams
Autonomous customer operations
AI handles conversations end-to-end with guardrails, playbooks, and human escalation built in
Upgrade anytime. No long-term contracts.
Read our Refund PolicyUse Solo to test VersanaCX — including 2 free AI replies — before scaling with Starter or Growth.
Start with SoloSee what's included in each plan
Showing 17 key differences
| Features | SoloTry AI with 2 free replies | Starter | GrowthMost popular | Scale |
|---|---|---|---|---|
Commerce | ||||
Shopify order viewer | ||||
Refunds & order updates from support | — | — | ||
Automated Shopify actions | — | — | — | |
AI & Intelligence | ||||
AI credits/month | — | 3,000 | 10,000 | 30,000 |
AI reply suggestions | Limited preview (2 replies) | |||
AI classification & priority | — | |||
AI model selection | — | — | ||
AI agents | — | — | 1 | 3 |
What sets VersanaCX apart Revenue-AwareCore Differentiator | ||||
Revenue risk scoring | — | — | ||
Prioritize high-value customers automatically | — | — | ||
Conversion tracking | — | — | ||
Automation | ||||
Automated workflows (playbooks) | — | Up to 3 | Up to 20 | Unlimited |
AI reply drafts (you review before sending) | — | — | ||
Autonomous resolution | — | — | — | |
Guardrails & safety controls | — | — | ||
Core Helpdesk | ||||
Email support | ||||
Webchat | — | |||
Social channels (WhatsApp, FB, IG) | — | — | ||
Active users (online at once) | 1 active user | 3 active users | 10 active users | Unlimited active users |
Unlimited conversations | ||||
Teams & departments | ||||
| Most teams choose Growth for automation + AI | ||||
| Get Started | Get Started | Get Started | Get Started | |
*Illustrative example based on typical use cases
AI-powered intent detection and revenue-aware prioritization — so your team can act where it matters most.
Detect churn risk and high-value conversations
Estimate revenue at risk per conversation
Prioritize support based on financial impact
Comparisons are based on typical use cases.