Refund Policy

This Refund Policy outlines the terms under which refunds may be issued for subscriptions and services provided by VersanaCX™ ("we", "our", or "us"). By purchasing or subscribing to VersanaCX, you agree to this policy.

VersanaCX is offered as a subscription-based service. All fees are billed in advance on a recurring basis. Unless otherwise stated, subscription fees are non-refundable.

If a free trial is offered, you will not be charged until the trial period ends. You may cancel at any time during the trial to avoid being charged. Once payment is processed, standard refund terms apply.

Refunds may be considered under limited circumstances, including duplicate charges, billing errors, or unresolved technical issues that prevent access to the service. All requests are reviewed on a case-by-case basis.

Refunds are generally not issued for partial billing periods, change of mind, failure to cancel before renewal, or misunderstanding of product features.

You may cancel your subscription at any time via your account settings. Cancellation takes effect at the end of the current billing cycle, and access continues until that time. No partial refunds are issued.

To request a refund, contact us at support@versanacx.com with your account email, transaction details, and reason for the request.

If a chargeback is initiated without contacting us first, we reserve the right to suspend or terminate your account. We encourage you to contact us so we can resolve the issue.

We may update this Refund Policy from time to time. Updates will be posted on this page with a revised "Last updated" date.

If you have any questions, contact us at support@versanacx.com.