All your support channels — one inbox
Email, chat, WhatsApp, social — all in one place. No more switching tools.
No credit card required • Connect your channels in minutes
Siloed channels break the customer experience
Scattered conversations
Messages spread across email, chat, and social with no single view
Dashboard overload
Agents waste time switching between disconnected tools
Lost context
Customer history disappears when they switch channels
A truly unified workspace
Unified inbox across all channels
Full conversation history in one view
Respond from anywhere, instantly
AI works across all channels to suggest or automate replies
Context Continuity
Customer emails about an order, then follows up on chat → Agent sees the full thread instantly, responds without asking the customer to repeat themselves.
How it works
Connect your channels
Link your email, chat, WhatsApp, and social accounts in seconds.
Conversations flow into one inbox
All customer messages are automatically routed and prioritized in a single view.
Respond from anywhere with full context
Reply directly from VersanaCX. The customer receives the message on their preferred channel.
Siloed tools vs Unified inbox
40% faster resolution
↓ 40% resolution timeAgents switching between email, chat, and social dashboards
All channels unified in one inbox with full context
Frequently asked questions
Ready to add AI to your inbox?
Supercharge your unified inbox with an AI Copilot that drafts responses, summarizes threads, and suggests actions.